SoulChat
📄 PRIVACY POLICY
Last Updated: June 26, 2025
1. INTRODUCTION
SoulChat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service").
2. INFORMATION WE COLLECT
Personal Information:
- Account information (email address, username)
- Profile information you choose to provide
- Voice recordings and conversation transcripts (processed securely)
- Usage patterns and app interaction data
Health Information:
- Mood tracking data and emotional assessments
- Mental wellness progress and insights
- Self-reported wellness metrics and goals
- Crisis detection flags (for safety purposes only)
Technical Information:
- Device identifiers and technical specifications
- App usage analytics and performance data
- Network information and IP addresses
- Crash reports and error logs
We DO NOT collect:
- Real names or personal identification
- Location data or GPS coordinates
- Contact lists or social media connections
- Financial information (handled by Apple)
3. HOW WE USE YOUR INFORMATION
Primary Uses:
- Provide personalized AI mental health coaching
- Analyze conversation patterns for improved responses
- Track your wellness progress and provide insights
- Detect crisis situations and provide appropriate resources
- Improve our AI models and service quality
Secondary Uses:
- Send important service updates and notifications
- Provide customer support and technical assistance
- Comply with legal obligations and safety requirements
- Conduct research to improve mental health AI (anonymized data only)
4. INFORMATION SHARING AND DISCLOSURE
We DO NOT sell, rent, or trade your personal information.
Limited Sharing Occurs Only For:
- Service Providers: Encrypted data processing with HIPAA-compliant partners
- Legal Requirements: When required by law or to protect user safety
- Emergency Situations: Crisis intervention and immediate safety concerns
- Business Transfers: In the event of merger or acquisition (with user notice)
Third-Party Services:
- VAPI: Voice processing (HIPAA-compliant, SOC 2 Type II certified)
- Apple: Subscription processing and app distribution
- Cloud Storage: Encrypted data storage with enterprise-grade security
5. DATA SECURITY AND ENCRYPTION
Security Measures:
- End-to-end encryption for all voice conversations
- AES-256 encryption for data storage and transmission
- Multi-factor authentication for our systems
- Regular security audits and penetration testing
- HIPAA-compliant infrastructure and data handling
Data Retention:
- Conversation data retained for service improvement (encrypted)
- Account data retained while account is active
- Deleted data permanently removed within 30 days
- You can request immediate data deletion at any time
6. YOUR PRIVACY RIGHTS
You Have the Right To:
- Access your personal data and conversation history
- Correct or update your information
- Delete your account and all associated data
- Export your data in a portable format
- Opt-out of non-essential communications
- Withdraw consent for data processing
How to Exercise Rights:
- In-app settings for most privacy controls
- Email privacy@soulchat.app for data requests
- Account deletion available in app settings
7. CHILDREN'S PRIVACY
SoulChat is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it immediately.
8. INTERNATIONAL DATA TRANSFERS
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses for EU data
- Adequacy decisions where applicable
- Additional security measures for sensitive health data
9. CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through:
- In-app notifications
- Email notifications (if provided)
- Updated policy posted in the app
Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@zenspace.com.